Returns and exchanges

REFUND & RETURN POLICY

At OrexonHub, your complete satisfaction is our priority. We are committed to delivering premium quality products, whether you shop from our luxury fragrances, watches, or apparel collections. Here is how our returns and refunds work.

7-DAY INSPECTION BEFORE PAYMENT

All our orders ship on Cash on Delivery (COD) across Pakistan. Before paying the courier rider, you have the right to:

  • Open the flyer/parcel in front of the rider.
  • Inspect the item and packaging.
  • Verify that it matches your exact order.

If you are not satisfied or receive the wrong item, simply hand it back to the courier representative on the spot. You pay nothing.

RETURNS AFTER DELIVERY ACCEPTANCE

If you have already accepted and paid for your parcel, you may request a return or exchange within 7 days of delivery under the following conditions:

Eligible for Return / Replacement:

  • Product received is defective or damaged on arrival.
  • Incorrect item, size, or variant delivered compared to your order.
  • Manufacturing defect reported within the eligible warranty period.

Not Eligible for Return:

  • Change of mind after accepting and opening the parcel.
  • Fragrances/perfumes that have been unsealed, sprayed, or used.
  • Clothing/apparel items with removed tags, signs of wear, washing, or perfume odors.
  • Physical or liquid damage caused by mishandling.
  • Any return request initiated after 7 days from delivery.

HOW TO REQUEST A RETURN

  1. Initiate Request: Send a message on WhatsApp at 0306-9249468 or email support@orexonhub.com with your Order Number and clear pictures/video of the issue.
  2. Review & Approval: Our team will verify the details and respond with return instructions (typically within 12 to 24 hours).
  3. Ship Back: Pack the item securely in its original packaging/box and dispatch it via your preferred courier service (TCS, Trax, Leopards, PostEx) to our return hub.
  4. Verification & Resolution: Once we receive and inspect the returned item, your refund or replacement will be processed immediately.

REFUND TIMELINE & METHODS

  • JazzCash / EasyPaisa: 2 to 3 business days after product inspection.
  • Online Bank Transfer: 3 to 5 business days.
  • Exchange / Replacement: Dispatched within 2 to 4 business days once approved.

CUSTOMER SUPPORT

  • Email: support@orexonhub.com
  • WhatsApp: 0306-9249468
  • Operating Hours: 10:00 AM – 8:00 PM (Monday to Saturday)